The Contacts module is designed to help you efficiently manage all contact-related operations. It enables users to add, edit, delete, and star contacts, along with powerful tools for bulk import and export—ideal for handling large contact lists.

Note: The number of contacts a user can add is limited based on their subscription plan.
For trial accounts, you can configure the contact limit by navigating to:
Settings > Subscription Settings & under Trial Period Limits change the Contacts Limit

​
Bulk Import

Quickly import multiple contacts at once using a CSV or Excel file. During the import process, you’ll be able to map your file’s columns to the appropriate contact fields, ensuring accurate data entry.

​
Required Column Mapping

  • First name (Required)
  • Last name
  • Phone (Required) — Must start with the country code
  • Email
  • Group name

If a group name does not already exist, it will be created automatically.
To assign a contact to multiple groups, separate the group names in the same cell using a pipe symbol (|).
Example: Group 1 | Group 2

​
Import Rules & Validation

  • Contacts that are duplicates of existing contacts will not be added. This includes duplicates found within the uploaded file.
  • Contacts with incorrectly formatted phone numbers (e.g., missing country code) will be skipped during import.

​
Bulk Export

Export your entire contact list or selected contacts to an Excel file for backup, reporting, or integration with other systems.

​
Important Items To Note

  • If you delete a contact and later re-add it, you will not be able to access previous chat history associated with that contact. Once deleted, the link to past conversations is permanently removed.