Chat
Prerequisites: You need to connect your whatsapp account first before you can send or receive messages. You also need to setup Pusher for realtime messaging.
The chat module allows users to send and receive messages. It also allows your agents to use tickets.
Supported message types: text, image, audio, video and maps
FAQs
I can't receive messages in realtime?
I can't receive messages in realtime?
Make sure that your customer has setup webhooks, if they have connected manually to their whatsapp account. If using embedded signup, ensure that you have setup webhooks correctly as indicated in this tutorial video.
Why can't I send messages using my WhatsApp test number?
Why can't I send messages using my WhatsApp test number?
If you’re using a test WhatsApp number provided by Meta, you’ll need to whitelist the phone numbers you want to send messages to. To do this, follow these steps:
- Log in to the Meta for Developers portal and go to your app.
- Navigate to
WhatsApp > API Setup. - Under
Send and receive messages, select theTofield and chooseManage phone number list. - You can add any valid WhatsApp number as a recipient. The recipient number will receive a confirmation code in WhatsApp that can be used to verify the number.
- Once you verify the recipient number, it should now be selected in the To field. Repeat this process if you’d like to add another recipient, up to 5 in total.
Remember, messages can only be sent to the whitelisted numbers until you switch to a production number.
I can't see ticketing?
I can't see ticketing?
You need to activate ticketing in Settings > General
I can receive messages but campaign messages show up as failed?
I can receive messages but campaign messages show up as failed?
Ensure that you have added a valid payment method to your Meta app.
Chat page displays error 500?
Chat page displays error 500?
Please review the logs in storage/logs/laravel.log to identify the error. It’s possible that the script wasn’t installed correctly. If the problem continues, feel free to contact support for assistance.