The Flow Builder Automation module is available as an optional addon. You must purchase the main Swiftchats script separately to use this module.

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Overview

The Flow Builder Automation Module allows you to design, manage, and automate customer interaction workflows using a no-code, drag-and-drop interface inside Swiftchats. It empowers businesses to guide conversations based on user input, automate replies, trigger actions, and enhance customer engagement.

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Key Features

  • Visual drag-and-drop builder for automating WhatsApp flows
  • Trigger messages, and decisions based on customer replies
  • Customize flows per business need and user intent
  • Attach flows to keywords, autoresponders, or campaigns

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Installation Instructions

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1. Activate the Module

  • Navigate to Admin > Addons
  • Enter your Envato Purchase Code under the Flow Builder module
  • Click Activate

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2. Enable for User Plans

  • Navigate to Admin > Subscription Plans
  • Edit each plan and enable the Flow Builder module
  • Save changes

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3. Access the Flow Builder

For users:
  • Navigate to Automation > Flow Builder
  • Click “Create Flow” to start building automation

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How It Works

The Flow Builder works using nodes and triggers. You can create a conversation flow by connecting blocks such as:

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Available Nodes

  • Text Message
    Send a simple WhatsApp text message to your contact.
  • Media Files
    Share images, videos, or documents as part of your flow.
  • Interactive Buttons
    Guide the user’s journey with button-based quick replies.
  • Interactive Lists
    Present structured multiple-choice options that are tap-friendly.

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Triggering a Flow

You can start a flow based on the following trigger types:
  • Keyword Match
    Automatically launch a flow when a user sends a specific word or phrase.
  • Contact Opt-in
    Automatically trigger a welcome flow when a new contact subscribes.

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Use Cases

  • Lead qualification bots
  • FAQs and instant support flows
  • Booking or order automation
  • Upsell/cross-sell messaging based on responses

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Troubleshooting

If your flows are not triggering:
  • Ensure you’ve assigned a trigger to the flow (e.g., keyword or contact opt-in)
  • Check if the flow is active
  • Inspect logs under storage/logs for any errors in webhook or variable processing
If issues persist, reach out to our support team with logs and screenshots for faster assistance.