This module requires the Swiftchats Main Script (v2.9+). It must be purchased separately on Envato.

​
Overview

The WooCommerce Module for Swiftchats connects your WooCommerce store to WhatsApp, enabling automatic order alerts, real-time notifications, and 1:1 chat support directly within Swiftchats. This allows eCommerce businesses to boost engagement, reduce cart abandonment, and improve the customer experience with seamless WhatsApp communication.

​
Key Features

  • Auto-send order updates (new, processing, completed, etc.)
  • Real-time WhatsApp notifications for customers
  • Integrated customer support via WhatsApp chat
  • Simple integration with the Swiftchats script
  • Compatible with the latest WooCommerce versions

​
Installation Instructions

To integrate the module with your WooCommerce store, follow these steps:

​
1. Activate the Module

  • After purchase, copy your Envato Purchase Code.
  • Go to the Admin Panel > Addons section.
  • Find the WooCommerce module and paste the purchase code to activate it.

​
2. Configure Subscription Plans

  • Navigate to Admin > Subscription Plans.
  • For each relevant plan, enable the WooCommerce module.
  • ⚠️ If there are preexisting plans, make sure to edit and save each one even if you don’t change anything. This ensures the module syncs correctly with the plan’s features.

​
3. Download & Install WordPress Plugin

  • Users should log in and go to Settings > Plugins.
  • Download the WooCommerce plugin provided there.
  • Go to your WordPress admin dashboard → Plugins > Add New > Upload Plugin.
  • Select the downloaded .zip file and install it.
  • Click Activate Plugin after successful installation.

​
4. Configure the Plugin in WordPress

  • After activation, navigate to the plugin settings.
  • Enter your Swiftchats API Keys (found in your Swiftchats user dashboard).
  • This will connect your WooCommerce site with Swiftchats.

​
5. Set Up Triggers and Notifications

  • Within the plugin settings or your Swiftchats dashboard, configure the automation rules:
    • Choose when to send messages (e.g., new order, order shipped).
    • Customize message templates using your WhatsApp-approved templates.
Your WooCommerce store is now integrated with Swiftchats!

​
Troubleshooting

If something isn’t working:
  • Ensure your Swiftchats version is v2.9 or above.
  • Confirm the module is activated and enabled for the selected subscription plan.
  • Ensure the plugin has valid API keys.
  • Check your WhatsApp Business Account for approved templates.
If issues persist, reach out to our support team with logs and screenshots for faster assistance.