WooCommerce Integration Guide
Connect Swiftchats with WooCommerce to automate order alerts and customer notifications over WhatsApp.
This module requires the Swiftchats Main Script (v2.9+). It must be purchased separately on Envato.
Overview
The WooCommerce Module for Swiftchats connects your WooCommerce store to WhatsApp, enabling automatic order alerts, real-time notifications, and 1:1 chat support directly within Swiftchats.
This allows eCommerce businesses to boost engagement, reduce cart abandonment, and improve the customer experience with seamless WhatsApp communication.
Key Features
- Auto-send order updates (new, processing, completed, etc.)
- Real-time WhatsApp notifications for customers
- Integrated customer support via WhatsApp chat
- Simple integration with the Swiftchats script
- Compatible with the latest WooCommerce versions
Installation Instructions
To integrate the module with your WooCommerce store, follow these steps:
1. Activate the Module
- After purchase, copy your Envato Purchase Code.
- Go to the Admin Panel > Addons section.
- Find the WooCommerce module and paste the purchase code to activate it.
2. Configure Subscription Plans
- Navigate to Admin > Subscription Plans.
- For each relevant plan, enable the WooCommerce module.
- ⚠️ If there are preexisting plans, make sure to edit and save each one even if you don’t change anything. This ensures the module syncs correctly with the plan’s features.
3. Download & Install WordPress Plugin
- Users should log in and go to Settings > Plugins.
- Download the WooCommerce plugin provided there.
- Go to your WordPress admin dashboard → Plugins > Add New > Upload Plugin.
- Select the downloaded
.zipfile and install it. - Click Activate Plugin after successful installation.
4. Configure the Plugin in WordPress
- After activation, navigate to the plugin settings.
- Enter your Swiftchats API Keys (found in your Swiftchats user dashboard).
- This will connect your WooCommerce site with Swiftchats.
5. Set Up Triggers and Notifications
- Within the plugin settings or your Swiftchats dashboard, configure the automation rules:
- Choose when to send messages (e.g., new order, order shipped).
- Customize message templates using your WhatsApp-approved templates.
Your WooCommerce store is now integrated with Swiftchats!
Troubleshooting
If something isn’t working:
- Ensure your Swiftchats version is v2.9 or above.
- Confirm the module is activated and enabled for the selected subscription plan.
- Ensure the plugin has valid API keys.
- Check your WhatsApp Business Account for approved templates.
If issues persist, reach out to our support team with logs and screenshots for faster assistance.